Privacy Policy
Complements these terms by detailing how we collect, store and protect your personal data during account creation and ongoing play.
LEGAL REFERENCE
Our Terms Shape Your Account
These terms define how aurahoki operates for you — from account creation through deposits, gameplay and withdrawals. We've built them around Indonesia's payment ecosystem and the way you...
Account SecurityFair PlayPayment ClarityYour RightsSupport Access
Policy Scope & Jurisdiction
aurahoki operates under the terms outlined here for supported regions in Indonesia where local law permits. Your account with us is governed by these conditions, which cover account eligibility, deposit and withdrawal procedures, gameplay rules, dispute resolution and your responsibilities as an account holder. We update these terms periodically; continued use means you accept the current version. If you disagree with any
term, you may close your account at any time.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
TRUST MARKERS
Why These Terms Matter to You
Clear Account Rules
We spell out exactly what happens when you open an account, deposit funds, play and request a withdrawal. No hidden steps or surprise conditions.
Payment Protection
Your QRIS, DANA, OVO and GoPay transactions are governed by clear deposit and withdrawal terms that protect both your account and your funds.
Dispute Resolution
If a disagreement arises about gameplay, payouts or account status, these terms outline how we investigate and resolve it fairly.
Account Security
We define your responsibilities for password protection and suspicious activity reporting, and our commitment to keeping your account secure.
Fair Play Guarantee
These terms confirm that all games operate with certified random number generation and that we do not manipulate outcomes in our favour.
Withdrawal Assurance
We commit to processing your withdrawal requests within the timeframes stated here, with no arbitrary holds or unexplained delays.
SIDE BY SIDE
Consistency Across Our Policies
Responsible Account Use
Outlines account closure options and deposit management tools available to you if you wish to limit your activity.
Payment Terms
Expands on deposit and withdrawal procedures specific to QRIS, DANA, OVO and GoPay, including processing times and fee structures.
Dispute & Complaint
Defines the formal process for raising concerns about gameplay, payouts or account issues and how we investigate them.
Game Rules
Details the specific rules for each game type — slots, live dealer tables and sportsbook markets — referenced in these general terms.
Promotional Terms
Governs any promotions or bonuses you may see on the platform, including eligibility, wagering and withdrawal conditions.
Affiliate & Referral
If you refer friends, this policy covers how referral rewards are earned, credited and withdrawn through your account.
What These Terms Protect
Your Account Ownership
These terms confirm that your account belongs to you alone. Only you can access it, deposit funds and request withdrawals using your credentials.
Transparent Gameplay
We commit to showing you real-time game results, payout percentages and the rules for each game type so you know exactly what you're playing.
Deposit & Withdrawal Rights
You have the right to deposit and withdraw your funds at any time, subject to verification and the processing times outlined in these terms.
Dispute Investigation
If you believe a payout is incorrect or a game malfunctioned, these terms guarantee we'll investigate your claim and respond within a set timeframe.
Data Security Commitment
We pledge to protect your personal and financial information using encryption and secure servers, with clear limits on how we use your data.
Account Closure Option
You can close your account at any time by requesting it through support. We'll process your final withdrawal and confirm closure within days.
Common Questions About Our Terms
You must be at least 18 years old and a resident of a supported region in Indonesia. You'll need a valid email, phone number and one of our payment methods — QRIS, DANA, OVO or GoPay — to complete registration.
Use the 'Forgot Password' link on the login page. We'll send a reset link to your registered email. Click it, create a new password and you're back in. If you don't receive the email, contact support immediately.
Withdrawals to QRIS, DANA, OVO and GoPay typically process within 1–4 hours during operating hours. Bank transfers may take 1–2 business days. We'll confirm the exact timeframe when you request your withdrawal.
You can update your email, phone number and payment method in your account settings. Some details like your legal name and ID number cannot be changed once verified for security and compliance reasons.
Contact support immediately with the game ID, timestamp and your account details. We'll review the game logs and payout calculation. If an error occurred, we'll credit your account within 24 hours of confirmation.
Deposit and withdrawal limits vary by payment method and your account status. Check your account dashboard for your current limits. Contact support if you'd like to discuss adjustments to your personal limits.
Yes. Request account closure through support and we'll process any final withdrawal. Once closed, you won't be able to log in or access your account history, though we retain records for compliance.