Consistent Policy
Whether you're on our live casino, slots lobby or sportsbook, the same privacy standards apply to your data collection and protection.
LEGAL REFERENCE
Your Privacy Matters to Us
We've built aurahoki around your trust. This privacy policy shows exactly how we collect, use and protect your personal data when you open an account, deposit via DANA...
Data ProtectionTransparent PracticesYour ControlIndonesia-CompliantAccount Security
What We Collect and Why
When you join aurahoki, we collect your name, email, phone number and payment details to verify your identity, process deposits through DANA, OVO, GoPay and QRIS, and keep your account secure. We also track your gameplay and betting patterns to personalise your lobby experience, detect fraud and comply with local regulations in supported Indonesian regions. Your data stays encrypted and is never
sold to third parties. We retain account information for as long as your account is active, plus a retention period required by law.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
TRUST MARKERS
How We Earn Your Trust
Encryption Standard
All payment and personal data travels over SSL encryption. Your DANA, OVO, GoPay and QRIS transactions are protected end-to-end.
Third-Party Audits
We undergo annual security audits by independent firms to verify our data handling meets international standards and local Indonesian requirements.
Transparent Logging
Every access to your account is logged and timestamped. You can review login history and device activity in your security settings.
No Data Broker Sales
We never sell your personal information to advertisers, data brokers or third-party marketers. Your privacy is not a product.
Compliance Officer
Our dedicated compliance team monitors changes to Indonesian data protection laws and updates our practices to stay ahead of regulations.
Breach Response Plan
If a security incident occurs, we notify affected users within 48 hours and provide guidance on protecting your account and payment methods.
SIDE BY SIDE
Privacy Across aurahoki
Mobile & Desktop Aligned
Your privacy settings sync across all devices. Update your preferences on mobile and they take effect on desktop instantly.
Payment Method Parity
DANA, OVO, GoPay and QRIS deposits receive identical encryption and fraud monitoring. No payment method gets less protection than another.
Live Table Security
Live dealer sessions are encrypted separately. Your video stream and chat messages are never stored or shared with third parties.
Sportsbook Betting Data
Your betting history and odds preferences are kept private. We use this data only to improve your lobby layout and game recommendations.
Account Closure
When you close your account, we delete personal data within 30 days, except records required by Indonesian law for financial compliance.
Cookie Transparency
We use cookies only for session management and fraud prevention. No tracking cookies follow you across the web after you leave aurahoki.
What Defines Our Privacy Approach
Indonesia-First Design
We built our privacy framework around Indonesian regulations and payment ecosystems. DANA, OVO, GoPay and QRIS users get native compliance.
Minimal Data Collection
We ask only for information needed to verify your identity, process payments and keep your account safe. No unnecessary fields or hidden tracking.
User Control Center
Your privacy dashboard lets you see what data we hold, download it, update it or request deletion. You're always in control of your information.
Fraud Detection Only
We analyse your account activity to spot suspicious logins and unauthorised transactions. This protection runs silently in the background.
No Affiliate Sharing
Your personal data is never shared with game providers, payment partners or affiliate networks. We keep it internal and encrypted.
Annual Transparency Report
Each year we publish how many data requests we receive from authorities and how we respond. Full visibility into government access attempts.
Privacy Questions Answered
We delete most personal data within 30 days of account closure. However, we retain transaction records and identity verification documents for seven years to comply with Indonesian financial regulations and anti-money-laundering requirements.
Yes. Go to your account settings, select 'Privacy & Data', then 'Download My Data'. We'll compile your profile, transaction history, login logs and preferences into a file and email it to you within 14 days.
No. Payment details are processed by our payment partners and never stored on our servers. We keep only a transaction reference and the last four digits for your records. Full card or wallet data stays with the payment provider.
We never sell your personal information to third parties. We use your data only to run aurahoki, improve your experience, detect fraud and comply with Indonesian law. Your privacy is not a revenue stream.
We notify all affected users within 48 hours with details of what was compromised and steps to protect your account. We also file a report with relevant Indonesian authorities and provide free credit monitoring if financial data was exposed.
Yes. In your account settings under 'Preferences', toggle off 'Personalised Lobby'. You'll see a standard game grid instead. We'll still track your activity for fraud prevention, but won't use it to customise your experience.
We comply with lawful requests from Indonesian government agencies only when accompanied by proper legal documentation. We log every request and publish an annual transparency report showing how many we receive and how we respond.